Refund and cancellation policy

Pro comes in two forms: Pro Monthly, a subscription at $7 per month, and Pro Lifetime, a single payment of $34.99. Here is how cancelling and refunds work for each.

Pro Monthly: cancel anytime

You can cancel at any time from your Account page in two clicks. Emailing hello@runratestudio.com from the address on your account works too. When you cancel:

• you are not charged again;
• you keep Pro until the end of the month you already paid for;
• after that your account moves to the free plan, and your channels stop being tracked.

Pro Monthly: payments are not refundable, except for billing errors and where the law gives you a right to a refund.

Pro Lifetime

Pro Lifetime: ask within 7 days of your purchase and we refund it in full. There is nothing to cancel, because there are no renewals.

Mistakes on our side

For both options we refund in full when something went wrong on our side:

• you were charged twice for the same thing;
• you were charged after you cancelled;
• Pro did not work for most of a paid month, or for most of your first 7 days of Pro Lifetime, because of a problem with our service.

Where your local law gives you more rights, those rights apply.

How to ask for a refund

Email hello@runratestudio.com from the address on your account and tell us which payment it is about. We reply within 2 business days. Refunds are issued by Lemon Squeezy, our merchant of record, to the original payment method. Banks usually show the money within 5 to 10 business days.

Billing questions

Lemon Squeezy processes all payments for Runrate, so your receipt and bank statement show their name. For a copy of a receipt, or anything about a charge, write to hello@runratestudio.com or reply to your Lemon Squeezy receipt email.